Our support packages give you the opportunity to cover yourself comprehensively against emergencies and problems. Your users - whether employees, customers or partners - ultimately rely on the availability of the services of your company portal. To avoid delays or downtimes, you can ensure competent support.
|Further development of the VANTAiO software including major releases||✓||✓||✓|
|Number of customer accounts with web access to the support area||2||5||10|
|Service packs and patches||✓||✓||✓|
|Support by||VANTAiO/ Partner||VANTAiO||VANTAiO|
|Communication in case of errors||S1 S 2||S 1 S 2||S 1 S 2|
|Reaction time||3 AT 3 AT||1 AT 2 AT||1 St 4 St|
|Desired error correction time||4 AT 30 AT||2 AT 15 AT||1 AT 2 AT|
|Inclusion of the product-specific chief developer||-||✓||✓|
|Feedback and support by a dedicated support manager||-||-||✓|
|Access to the entire VANTAiO development network||-||-||✓|
For our support portal, we rely on Jira, a proven and, at the same time, user-friendly industry standard. A clear ticket system guarantees easy transmission, transparent tracking and rapid processing of your support requests.
Are you interested in our professional services?
Please contact me! In consultation with you, we will put together your individual project service package and make you a corresponding offer.