VANTAiO Service:
Support

Competent service – fast and reliable

With our support services, we ensure that your portal solution always runs smoothly and technically flawlessly. Competent support staff are available to you for this purpose, who can also carry out minor updates and corrections if required. By exchanging information with you, we also determine the need for adaptation and can then cover it. In this way, we ensure that software and solutions continue to evolve.

Support packages

Our support packages give you the opportunity to comprehensively prepare for emergencies and problems. Your users – whether employees, customers or partners - ultimately rely on the availability of the services of your corporate portal. In order to avoid delays or downtime, you thus ensure competent support.

  Basic Silver Gold
Further development of the VANTAiO software including major releases
Number of customer accounts with web access to the support area 2 5 10
Service packs and patches
Support by VANTAiO/ Partner VANTAiO VANTAiO
Communication in case of errors S1 S 2 S 1 S 2 S 1 S 2
Support Channel Ticket Ticket Hotline
Reaction time 3 AT 3 AT 1 AT 2 AT 1 St 4 St
Desired error correction time 4 AT 30 AT 2 AT 15 AT 1 AT 2 AT
Inclusion of the product-specific chief developer -
Feedback and support by a dedicated support manager - -
Access to the entire VANTAiO development network - -

Support Portal

For our support portal, we rely on Jira, a proven and user-friendly industry standard. A clear ticket system guarantees convenient transmission, transparent tracking and rapid processing of your support enquiries.

Are you interested in our services?

Please feel free to contact us! In consultation with you, we will put together your individual project service package and work out a corresponding offer.

Tim Stein

Tim Stein
Head of Professional Services
T +49 6131–622280

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Conrad Rolack

Conrad Rolack
Head of Support
T +49 6131–622280

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