VANTAiO Srevice: Support

With our support services, we ensure that your portal solution always runs smoothly and technically flawlessly. Competent support staff are available for this purpose, who can also carry out small updates and corrections if necessary. Through the exchange with you, we also determine the need for adjustments and can cover these subsequently. This way we ensure that the software and solutions continue to develop.

Support packages

Our support packages give you the opportunity to cover yourself comprehensively against emergencies and problems. Your users - whether employees, customers or partners - ultimately rely on the availability of the services of your company portal. To avoid delays or downtimes, you can ensure competent support.

  Basic Silver Gold
Further development of the VANTAiO software including major releases
Number of customer accounts with web access to the support area 2 5 10
Service packs and patches
Support by VANTAiO/ Partner VANTAiO VANTAiO
Communication in case of errors S1 S 2 S 1 S 2 S 1 S 2
Support Channel Ticket Ticket Hotline
Reaction time 3 AT 3 AT 1 AT 2 AT 1 St 4 St
Desired error correction time 4 AT 30 AT 2 AT 15 AT 1 AT 2 AT
Inclusion of the product-specific chief developer -
Feedback and support by a dedicated support manager - -
Access to the entire VANTAiO development network - -

Support portal

For our support portal, we rely on Jira, a proven and, at the same time, user-friendly industry standard. A clear ticket system guarantees easy transmission, transparent tracking and rapid processing of your support requests.

Are you interested in our professional services?

Please contact me! In consultation with you, we will put together your individual project service package and make you a corresponding offer.

Tim Stein

Tim Stein
Head of Technology Services
T +49 6131–622280

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Conrad Rolack

Conrad Rolack
Head of Support
T +49 6131–622280

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